Mercedes top for customer satisfaction

Mercedes-Benz has won a top award for customer satisfaction. In an online questionnaire of over 26,000 UK consumers, the German manufacturer was recognised as being the best automotive manufacturer in the country and even ranked 15th for the best company in the UK for customer satisfaction.

The UKCSI survey asked consumers to rate a company of a host of criteria including how it handled customer enquiries to its reputation and the value of its services. Emphasis was also placed on the company’s employees commenting on every aspect from their appearance and helpfulness to their competence and friendliness.

In addition to winning the Automotive UK Customer Satisfaction Award outright, Mercedes-Benz also placed 15th best Company in the UK for customer satisfaction. Other companies that featured in the top 15 included John Lewis, Waitrose and Virgin Atlantic.

Mike Belk, Managing Director Customer Services Group Mercedes-Benz UK, said: “This award underlines our commitment to providing our customers with an unrivalled automotive retail experience and not only proves that we are class leaders in our sector, but also shows that we are one of the best companies in the UK for keeping customers satisfied.

“Our employees are continually working to raise the bar, both in the construction of pioneering vehicles and in the provision of exceptional service to our customers. So I am particularly proud that this survey recognises the quality and performance of all our UK employees.”

Keep up-to-date with the latest new car news, car leasing offers and future new cars by joining Car Press on Facebook and Twitter

Glenn Nutsey

01/03/2010

Britain’s Most Expensive Car

A rare Ferrari 250 GTO sold for an astounding £20.2 million last week, making it the most expensive car in Britain

09/02/2012

The Great Wilmington Grammar School Build

Twenty lucky students at Wilmington Grammar School will build a Caterham Seven sports car from scratch in just 24 school weeks...

27/01/2012

Caterham Set To Thrill At Autosport International

The iconic British sportscar manufacturer plan to display an impressive array of vehicles at the Autosport International Racing Car Show

06/01/2012

Going Backwards Costing Billions

Travelling in reverse gear causes £409 million each year in vehicle damage according to new research

22/12/2011

The Pothole-Proof Vehicle

As the weather gets colder, is your beloved motor resilient enough to take on its biggest threat? The pothole!

21/12/2011